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How to synchronize attributes to G Suite

Zendesk API Admin
  • Updated

Relevant Product: Exclaimer Cloud - Signatures for G Suite

Scenario

You wish to synchronize user attributes from an LDAP server such as Active Directory to G Suite for use with your Exclaimer Cloud signatures.

Resolution

You can synchronize many of the standard user attributes as well as other custom attributes from your LDAP server to G Suite using the Google Cloud Directory Sync tool (available to download from Google).

This section consists of steps on how you can

Set up the Google Cloud Directory Sync tool and connect to G Suite and the LDAP server
Synchronize standard user attributes
Synchronize custom user attributes

Set up the tool and connect to G Suite and the LDAP server

To set up the Google Cloud Directory Sync tool and connect to G Suite and the LDAP server:

  1. Download and install the Google Cloud Directory Sync tool.

  2. Enter your domain name and authorize the connection by clicking Authorize Now.
    img1.png

  3. From the left-hand side, select LDAP Configuration. From the right-hand side, Configuration Settings tab, specify the required details to connect to your LDAP server.
    Example:
    img2.png

  4. From the left-hand side, select User Accounts. From the right-hand side, select User Attribute tab, specify a unique identifier Attribute.
    Example:
    img3.png

  5. Now, select the Search Rules tab. As required, specify an LDAP query.
    Example:
    img4.png

Synchronizing standard user attributes

To synchronize standard user attributes:

  1. Within the Google Cloud Directory Sync tool, from the left-hand side, select General Settings. From the right-hand side, General Settings tab, select User Profiles.
    img5.png

  2. From the left-hand side, select User Profiles. From the right-hand side, select the User Profile Attributes tab and specify the required LDAP attributes.
    Example:
    img6.png

    Note: Only the following fields can be used in Exclaimer Cloud signatures: Primary Email, Job title, Department, Work phone numbers, Home phone numbers, Mobile phone numbers.
  3. From the Search Rules tab, as required, specify an LDAP query:
    img7.png
  1.  

Synchronizing custom user attributes

To Synchronize custom user attributes:

  1. Within the Google Cloud Directory Sync tool, from the left-hand side, select General Settings. From the right-hand side, General Settings tab, select Custom Schemas.img8.png
  2. From the left-hand side, select Custom Schemas. From the right-hand side, Custom Schemas tab, click Add Schema. The Add Custom Schema window is displayed.

  3. Give your new schema a name and add the required custom fields.
    Example:
    img9.png

  4. In the Search Rules tab, as required, specify an LDAP query.
    Example:
    img010.png