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How do I disable two-factor authentication when logging into the Exclaimer Cloud - Signatures for Office 365 portal?

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

Scenario

You wish to disable two-factor authentication for logging into the Exclaimer portal, but cannot do so.

Reason

It is not possible to disable two-factor authentication – this behaviour is by design.

Disabling this functionality introduces significant risk; as such, it would break Exclaimer’s company policy and compromise our ISO accreditation.

Resolution

We are researching ways to simplify the two-factor authentication process. Customers will be advised as and when this proves possible.