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How to run a manual data synchronization

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

Scenario

You have made changes to your users' data within Office 365 or G Suite and now want this to be updated within Exclaimer Cloud.

Resolution

Currently, the Exclaimer Cloud product automatically aggregates user data twice a day.

We recommend: You allow a couple of hours after you've made changes in Office 365 or G Suite before following the steps on how to manually synchronize the data.


To start manual synchronization outside of the standard daily cycle:

  1. Log into the Exclaimer Cloud portal, click Launch to open your subscription. 

  2. Click the options list from the top-right of your screen and select Settings:



  3. The Settings window is displayed, select the Data Synchronization tab.

  4. Under the Office 365/Azure Active Directory Synchronization, click Start:



    Note: In case of a G Suite subscription, under the G Suite Directory Synchronization heading, click Start.

  5. Wait for this to complete, then click Close.