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Updating your payment method in the portal for Exclaimer Cloud

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

When you upgrade your Exclaimer Cloud account to a paid service, you have to input a payment method.

We recommend: You include more than one payment method in case your primary payment method does not go through.


To update your payment method:

  1. Login to the Exclaimer Cloud portal and navigate to the Payment methods tab.
  2. You will see the payment methods already stored against your account. You can now add new payment methods and also delete any existing payment method. 

  3. Click the Overview tab then click Manage against the subscription you wish to update.
  4. In the Subscription details section, click Change next to the Payment method.   



  5. From the Payment method drop-down list, select the payment method by which you wish to pay.

    The different options are:
    - Direct Debit
    - Credit Card
    - Invoices (requires manual payment)

  6. Select the terms and conditions to proceed.  

  7. Click Purchase to activate your subscription - the billing payment will run on the standard monthly billing cycle. But, if you want to move to an annual invoice contract then please contact our Sales team (sales@exclaimer.com) for more information.

    Note: 
    Exclaimer Cloud does not store any credit/debit card details.

    When you add a new payment card to your account, you are redirected to the Global Iris payment portal, powered by RealEx Payments. This is one of the most secure e-commerce platforms for online payments using a 128-bit SSL Certificate.