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Which rule takes priority when Subject Line Trigger Rules and Body Text Exceptions are both enabled?

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

Scenario

You have enabled both "Only add this signature if the subject contains" and "Don't add a signature if the message contains"

Subject_Exclusion.png

Resolution

In this scenario, the body text exception "Don't add a signature if the message contains" will take priority.