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10,000 character limit for client-side in G Suite

Zendesk API Admin
  • Updated

Relevant Product: Exclaimer Cloud - Signatures for G Suite

Scenario

You have created your signature template and you are happy with the layout and design. However, you've noticed a pop up appear in the preview window advising you of a 10,000 character limit.

For example:



In this article, we will go through some of the tips, tricks and methods to prevent this issue from occurring.

Caution: Some of these methods may not work on their own and you will need to combine multiple methods.


Resolution

  • Shorten links

    There are many ways you can shorten a URL within an email signature and it is suggested to do so where possible. An example of this is the Google Maps links, they can be extremely long and will add to the character limit.

    Before
    https://www.google.com/maps/place/Exclaimer/@51.2754341,-0.7515555,17z/data=!3m1!4b1!4m5!3m4!1s0x4875d4b348949161:0xdb89dc025bc3b56b!8m2!3d51.2754308!4d-0.7493668

    After
    https://bit.ly/2SffZxa

    There are many free tools available that can shorten links to a much more manageable size.
    Caution: Depending on the recipient's security, using the various tools for this may cause issues with SPAM and it is advised to use it with caution.
    We recommend using shorter links in your signature without using the tools.

    An example of this would be to point a map location to your contact us page on your website where the map's location already exists.

  • Combine elements in your design

    One way to reduce the amount of HTML that the email signatures are generating is to simplify the signature down.

    Check if it's possible to combine information into one text box, such as an email address and web address or even a physical address?

    You may not be able to combine some information such as dynamic information.

    Before

    After



  • Use Tables to create the signature layout

    In some cases, it is better to use tables to separate your information, this creates less HTML than grouping elements.

    Before

    After



  • Reduce the amount of data being displayed

    Re-evaluate the information you are putting into your signature template.

    For example, do you really need to display an email address? Can you remove the Website URL and simply have this as a clickable link on your logo or social media icon?



  • Do you need a Legal Disclaimer? Are there other ways to display this?

    Legal Disclaimers in email signatures are typically required by law, however, the information displayed can vary and you can simply add this in by creating a link for the end-user to click on instead.

    Check with your Legal team beforehand to ensure there is no legal requirement for you to have this displayed in your emails.