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How do I choose from multiple signatures?

Zendesk API Admin
  • Updated

Relevant Product: Exclaimer Cloud - Signatures for Office 365

Scenario

There is a requirement for users within your company to be able to manually choose from a selection of signatures.

Resolution

There are two ways by which you can choose your specific signature:

  1. Using Subject trigger rules, or

  2. Using Client-side functionality

Subject Trigger Rules

Use the subject trigger rules within Exclaimer, to specify text such as #MarketingSig#. When they are detected within the Subject field of the mail it will apply the chosen signature and, if required, will remove the trigger word from the mail subject.

Note: The subject trigger rules are only available for server-side signatures.

For more information on the subject trigger rules, see How to use the subject line trigger rules to apply a signature.

 

Client-side

Use the Client-side signature application to let the user select the signature to be applied when composing the message.

Note: The Client-side agent is available on Outlook, Apple Mail and Gmail.

For more information on client-side signature deployment, see: How to apply a Client-Side Signature - Signatures for Office 365?

Once the client-side signature has been successfully deployed, the user can select the required signature from the Signature drop-down menu, within Outlook, when composing a message:

The Signature drop-down menu will display a list of all signatures, as they are named in the Exclaimer Cloud Portal.