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How to generate a message trace in G Suite

Zendesk API Admin
  • Updated

Relevant Product: Exclaimer Cloud - Signatures for G Suite

Scenario

You are using Exclaimer Cloud, and you need to obtain a message trace (typically for a support query or for troubleshooting mail flow issues within G Suite).  

Resolution

Please follow these steps described below to obtain a message trace for Exclaimer Support:

  1. Login to your G Suite admin portal.

  2. From the left-hand side menu, expand Audit, then select Email Log Search:



  3. Enter details for the message you are attempting to trace.
    For example:
    img2.png
  4. Click Search.

  5. Select the required message from the search results list:

    img3.png

  6. Once the message is selected, the trace is opened.
    For example:
    img4.png
  7. To expand these details, select the address at the bottom of the page.

  8. To download the details, click the below icon in the top right of the screen and select Download as CSV file (img5.png).

    You can attach the downloaded file to an email to Exclaimer Support, or when you open a support ticket.