How to uninstall Server-side Exclaimer Cloud from your Office 365 tenant

Relevant Product: Exclaimer Cloud - Signatures for Office 365

To redirect your emails away from the Exclaimer Azure servers, you need to first deactivate/delete the Transport Rule you have in place then deactivate/delete the Office 365 connectors.

The following sections are included in this article:

How to Deactivate the Transport Rule

How to Delete the Transport Rule

How to Deactivate the Office 365 connectors

How to Delete the Office 365 connectors

How to Delete the Exclaimer Cloud Azure App

How to Remove your Exclaimer Cloud domain

Deactivating the Transport Rule

If you don't want to permanently delete the Transport Rule, you can deactivate it.

To deactivate the Transport Rule:

1. Log in to the Exchange admin center by using your Office 365 Administrator credentials.
   
   
2. Click Exchange then select mail flow from the left-hand pane.
   
   
   
   
3. You will see the Transport Rule that you created at the time of setting up Signatures for Office 365:  
   
   
4. Select the tickbox to deselect the Transport Rule.
   
   
   
   This will take a few moments to update.
   
   Once the Transport Rule has been successfully deactivated, the Transport Rule will no longer be active. To reactivate it, simply click the tickbox again.
   
   

Deleting the Transport Rule

To permanently delete the Transport Rule:

1. Click the trashcan icon above the Transport Rule:
   
   A Warning message is displayed, prompting you to confirm if you want to permanently delete the Transport Rule:
   
   
2. Click Yes to permanently delete the Transport Rule.
   
   
   Warning: Once the Transport Rule has been deleted, it cannot be undone.

Deactivating the Office 365 connectors 

To deactivate the Office 365 connectors:

1. Within the Exchange admin center, click Exchange then select mail flow from the left-hand pane. Select the connectors tab on the right-hand side:
   
   
   
   
2. You will see the Send and Receive connectors you created when setting up Signatures for Office 365: 
   
   
   
   
3. Select the Receive connector. On the right-hand side of the screen, you will see a description of the selected connector.
   
   
4. From the description, under Status, click the hyperlink text Turn it off:
   
   
   
   A Warning message is displayed, prompting you to confirm if you want to turn off the selected connector:
   
   
   
   
5. Click Yes to deactivate the selected connector. 
   
   The selected connector will have an Off status against it:
   
   
   
   
   
   Caution: 

   - If you previously deleted your Transport Rule then repeat the above steps to deactivate the Send connector.

   - If you only deactivated the Transport Rule then you will not be able to deactivate the Send connector. A message is displayed on the right-hand side of the screen highlighting that One or more transport rules are still referencing the specified connector.

   

Deleting the Office 365 connectors

 To permanently delete both Office 365 connectors:

1. Highlight the Receive connector and click the trashcan icon:
   
   
   
   
2. A Warning message is displayed, prompting you to confirm if you want to delete the selected connector:
   
   
   
   
3. Click Yes to permanently delete the selected connector.
   
   
   Warning: Once the Office 365 connectors are deleted, it cannot be undone.
4. Repeat the same process to delete the Send connector.

With the Transport Rule and Office 365 connectors deactivated/deleted, your emails will no longer be routed to an Exclaimer Azure server and signatures will not be added to any emails.

Deleting the Exclaimer Cloud Azure App

To delete the Exclaimer Cloud Azure App, see Removing the Exclaimer Cloud Azure App.

Removing your Exclaimer Cloud domain

If you decide not to proceed with a paid subscription, you can remove the domain that is added as part of your trial subscription setup.

To remove the domain, follow the steps below:

1. In the Office 365 Admin Center, navigate to Settings > Domains (via the left-hand navigation pane).
   
   
2. On the Domains page, select the required domain (this will be in the form <unique tenant ID>.smtp.exclaimer.cloud).
   
   
3. Click Remove.
   
   
4. Follow any additional prompts then click Close.