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I cannot import my Exclaimer Cloud Signature on Mac

Zendesk API Admin

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

Scenario

We have created a signature template for you and provided you with the required template file to import into your Exclaimer Cloud environment. When you do so, a similar error message is displayed:

ERROR: Unable to import template. Please try again or contact support.

Reason

This error occurs if a template has been sent over to you and you have downloaded the file onto a Mac (Apple) device. This is caused by the mail client, the device itself, that was used to download this file - it changes the extension of the file from being a .ExSig2 or .ExSig1 into a .ExSig1.txt file.

Resolution

To resolve this issue, ensure that the file extension '.txt' has been removed.

To remove the .txt extension:

  1. Locate the file you have downloaded.

  2. Right-click the file and select Get Info.



  3. Locate the Name & Extension option (if you cannot see the extension, uncheck the Hide extension option).



  4. Remove the .txt from the file extension.



  5. If a pop-up window is displayed, select Use .ExSig2 (or .ExSig1) option.



  6. Once this is completed, import your signature template file as required.