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User data or group membership updates are not reflected in Exclaimer Cloud

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

Scenario

You have updated user data (such as, job title, change of name, and so on) but these changes are not visible in the signature that is appended by Exclaimer Cloud.

Reason

This behaviour is likely to occur if the changes made in the Office 365/Azure Active Directory or G Suite Directory have not yet been synchronized.

Resolution

Currently, the Exclaimer Cloud product automatically aggregates user data twice a day.

To force a manual synchronization:

Note: For more information, please refer to How to run a manual data synchronization.
  1. Log into the Exclaimer Cloud portal, click Launch to open your subscription. 
  2. Click the options list from the top-right of your screen and select Settings.

  3. The Settings window is displayed, select the Data Synchronization tab.
  4. Under the Office 365/Azure Active Directory Synchronization, click Start:


  5. Wait for this to complete, then click Close.