How to install Exclaimer Cloud Signature Update Agent for macOS

Relevant Products: Exclaimer Cloud - Signatures for Office 365

This article guides you through the process of installing the client-side for macOS to download your signatures to Outlook and/or Apple Mail. 

The following sections are included in this article:

Pre-requisites

Steps to install the agent for macOS

Steps to double-check that the agent has been successfully installed

Example of the default signature downloaded in Outlook

Example of the default signature downloaded in Apple Mail

Steps to allow Exclaimer Cloud Signature Update Agent Full Disk Access

Installing Exclaimer Cloud Signature Update Agent for macOS 

Follow these steps to install the agent for macOS:

1. Click Download for macOS to download the Exclaimer Cloud Signature Update Agent to your Mac.
   
   
2. Once the .dmg file has been successfully downloaded, run the .pkg file to install the agent.
   
   
   
   
3. To run the file, double-click the .pkg file to install the Exclaimer Signature Agent.
   
   
   
   
4. Click Continue to run the wizard.
   
   
   
   
5. If required, click Change Install Location....to change the location where the install will be run from.
   
   
6. Click Install to proceed with the installation process.
   
   
7. In User Name, your Administrator username will already be filled in.
   
   
8. In Password, enter your Administrator password for the Mac.
   
   
   Note: In some cases, you might need to enter the Keychain password or use Touch ID built-in on your Mac to authenticate and install the software onto the device.
9. Click Install Software to proceed, else, click Cancel to abort the installation process.
   
   
   
   
10. Once the software has been successfully installed the following message is displayed: 
    
    
    
    - Click Keep to keep the installer package and disk image in its current location, or
    
    - Click Move to Trash to bin the installer.
    
    
11. Now, you need to sign in to your Microsoft 365 account in order to download the signatures.
    
    
    
    
    Caution: In some scenarios, you are not prompted to sign in to your Microsoft 365 account - this can be due to a lack of full disk access on the affected machine. Please follow the steps outlined below to allow the Exclaimer Cloud Signature Update Agent Full Disk Access.  
    
    This completes the installation process for macOS. 
    
    
    Warning: You may need to restart Outlook or Apple Mail for the default signatures to take effect. 

Double-checking that the agent has been successfully installed:

Open the Activity Monitor and you will see Exclaimer Signature Agent.

Default signature downloaded in Outlook:

Once you restart Outlook, click New Email. You will notice that the default signature has been downloaded onto your new email.

Default signature downloaded in Apple Mail: 

Once you restart Apple Mail, click New Message. You will notice that the default signature has been downloaded onto your new email.

Allowing Full Disk Access

To allow Exclaimer Cloud Signature Update Agent Full Disk Access:

1. Go to System Preferences, then select Security & Privacy.
   
   
   
   
2. The Security & Privacy window is displayed; select the Privacy tab, as displayed below:
   
   
   
   
3. From the left-hand side options, select Full Disk Access:
   
   
   
   
4. You will need to enter the Administrator password to make changes to the security & privacy preferences.
   
   - If the Exclaimer Cloud Signature Update Agent is run directly then the Exclaimer Signature Agent will need Full Disk Access.
   
   - If the Exclaimer Cloud Signature Update Agent is run from the Terminal then the Terminal will need Full Disk Access.
   
   Note: Some installations of macOS require Full Disk Access to be enabled for both the Terminal and the Exclaimer Signature Agent.

Exclaimer Signature Agent app not available

In the newer versions of macOS, the Exclaimer Signature Agent app might not be available on the right-hand side apps list. 

The below screenshot displays the Exclaimer Signature Agent app available on the right-hand side apps list:

To add the Exclaimer Signature Agent option to the right-hand side apps list:

1. Click the lock to make changes (). The System Preferences window is displayed. Enter your Admin credentials to proceed.
   
   
2. From the right-hand side, click + ()
   
   
3. Navigate to Macintosh HD > Library > Exclaimer, select the Exclaimer Signature Agent app then click Open.
   
   
4. The following message is displayed:
   
   
5. Click Quit & Reopen.
   
   
6. You will now see the Exclaimer Signature Agent on the right-hand side list.
   
   
7. Click the lock to prevent further changes ()