You notice that your email messages are being rejected when they attempt to route to Exclaimer Cloud, displaying a non-delivery report with a similar message:
ERROR: 554 5.4.4 Message rejected due to your Exclaimer Cloud integration being incomplete
You received this error message as your Exclaimer Cloud subscription is not using a per-tenant certificate. This configuration has been a default setup for the last 4 years and is now required by Microsoft when routing through a service similar to ours.
To resolve this issue, you need to configure your Exclaimer Cloud subscription to use the per-tenant certificate. For more information, see how you can re-run the Microsoft 365 connector setup.