How to resolve bitmap quality issues?

Scenario

You are using Exclaimer and have created an email signature template. You used a custom font or background image, but you notice that when it is viewed, the signature looks to be of poor quality. 


_{Example of signature looking blurry.} 

Reason

Unfortunately, sometimes the bitmap rendering process can cause quality issues - the cause is unknown.

Resolution

If you are using a custom font or background image rendered as a bitmap, unfortunately, we cannot do anything about the quality here. 

For more information, see How to use custom fonts without rendering as bitmaps.

You can try any one of these options:

• Remove the custom font or background image.
• Use font-stacks, see How to insert a font stack into Exclaimer
• Break the background into separate images and background color

Removing custom font or background image

1. Select the text element - red group, green table cell, or the signature canvas. 
   
   
   _{Select the element.}
   
   
2. From Properties pane, expand the Text section, then select Manage.
   
   
   _{Expand the Text section, then select Manage.}
   
   
3. Click X, then select OK.
   
   
   _{Click X.}

Breaking the background into separate images and background colors

Please note that the following steps highlight a simple signature. Your signature may be more complicated, so you may need to use Photoshop or an image editor to work out where each section should be cut.

_{Example signature with a background image applied, where the quality appears low.}

1. To remove the background image, select the golden yellow line of the table where the background is applied.
   
   
   
   
2. From the Properties pane, expand the Background section, then select None.
   
   
   _{Expand the Background section, then select None.}
   
   
3. Re-create the signatures using tables, background colors and images.
   
   
   _{Example of the green table cell with the larger space selected.}
   
   
4. In the Properties pane, from the ROWS & COLUMN drop-down list, select Insert Column Right. 
   
   
   _{From the ROWS & COLUMNS drop-down list, select the Insert Column Right option.} 
   
   
5. Use the Image/Logo signature element to add the required image (cropped out of the background we used).
   
   
   _{Add the image.}
   
   
6. Set the alignment to RIGHT and BOTTOM.
   
   
   _{Set alignment.}
   
   Now, apply the background color.
   
   
7. Select the golden yellow line again to apply the background color used in the original background image to complete this design. 
   
   
   <sub>Add background color.
   
   
   Preview of background color.</sub>