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Send on Behalf

  1. Exclaimer Knowledge Base
  2. User Manual
  3. Settings
  4. Mail Flow
Payal Arya
  • Updated

Description  

This option allows you to use the signature of the user (or group or shared mailbox) you are sending the email on behalf of. So, even though you drafted and sent the email on behalf of someone else (user, group or shared mailbox), you will receive replies with all the contact details of the user (or group or shared mailbox) you sent the email on behalf of.

There can be various scenarios where this feature is explicitly useful; some examples are listed below:
Some organizations may have: 

  • Admin staff send emails on behalf of lawyers, solicitors, attorneys.
  • Sales staff send emails on behalf of Sales colleagues.

Another scenario: let's assume that Chris sends an email on behalf of his Support team. Now, 

  • If this option is not selected, then Chris' signature will be applied to the email.
  • If this option is selected, then the 'Support' team signature will be applied to the email.

NOTE: To use this functionality, you will need to set up Send on Behalf in Microsoft 365 or Google Workspace.

For detailed instructions, please see:
Microsoft 365: Send email from or on behalf of an Office 365 group and Give mailbox permissions to another Microsoft 365 user - Admin help.

Google Workspace: Send emails from a different address or alias

This functionality will only work with Server-Side signatures.

How to access it 

To access the Send on Behalf option: 

Required!
- You need to have Admin permissions to view the configuration options. If you are an Editor you will see a banner, at the top, with a message that some of the configuration options are not available and can only be modified by a user with the Admin role. For more information on permissions, see User Management. 
  1. From the header bar, select the cogwheel icon, then select Mail Flow.

  2. Navigate to the Send on Behalf section. 


    The Send on Behalf section.

Sending on behalf of another user

NOTE: This functionality will only work with Server-Side signatures.

To enable permissions to evaluate rules when sending email on behalf of another user:

  1. Select the Use 'Send on Behalf' sender option.

  2. Select Save.


    Select the Use 'Send on Behalf' sender option'.