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Characters are cut off at the bottom in my signature

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite |Exclaimer Cloud - Signatures for Exchange

Scenario

When viewing messages in Outlook 2016 where signatures are applied via Exclaimer Cloud, text may be cropped if certain font types and size combinations have been used.

A common example is that the descenders of characters such as ‘y’ and ‘g’ are cut off.

Reason

Microsoft has confirmed this as an issue with Outlook 2016 - this does not occur in Outlook 2013. The issue only appears to be with certain font family and size combinations - for example, Verdana 9 (and 8.5); if set to Verdana 8, or 9.5, the issue is reduced.

Resolution 

We recommend: Set a line-height value on the signature that is 2pts larger than the font size used.

- If you have used px values, please refer to the Points to Pixels Conversion Chart, to find out the equivalents.

To set a line-height

  1. Click onto the Signature Canvas (the outer edge of the Signature before the blue background). By default this will be set to Calibri 11pts, you will need to set 13pts in the Line Height box. 
    This will apply a Line Height for the whole of the signature.

    image_001.png

  2. If you are using different sizes for the text, such as the contact fields, you can click on the yellow, green and red lines, to set the font sizes and line heights for the whole segment.

    image_002.png

    Note: For On Premise products, see Characters are cut off at the bottom in my Signature.