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Signatures wrapping incorrectly

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite |Exclaimer Cloud - Signatures for Exchange

Scenario

You have created a signature template using the Drag and Drop editor. Everything looks correct on Desktop devices and the Exclaimer Portal. However, on mobile devices or smaller screens, the signature template begins to wrap incorrectly.

Resolution

To correct this issue, you will need to add a fixed width to the signature template - this will allow the signature template to correctly scale on smaller devices.

Based on your requirements, you can resolve this issue in any one of the following methods:

Additional Info: 

Fluid - The term fluid is used when describing an element that can grow and shrink according to the screen size.
Fixed - The term fixed is used when describing an element that must remain the same size regardless of the screen size.

 

Method 1 - A signature template that requires a 'Fluid' legal disclaimer

  1. Select the table that contains the contact information:

    image2017-9-14_14-10-42.png

  2. Click the Size tab:

    image2017-9-14_14-11-11.png

  3. Set the desired width for your signature template:

    image2017-9-14_14-11-27.png

Method 2 - A signature template that requires a 'Fixed' legal disclaimer

  1. Select the outer layer of the signature template (not the signature element):

    image2017-9-14_14-11-54.png

  2. Select the Size tab:

    image2017-9-14_14-12-13.png

  3. Set the desired width for your signature template:

    image2017-9-14_14-12-39.png

    Note: When using a fixed-width signature template, some mobile devices (more specifically iOS devices) will try to fit the signature and email into the screen size - this is known as 'Fit to Screen'.

    For more information, see Emails and signatures appear very small on iOS devices.