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Why can't I create a Rich Text or Plain Text signature in Exclaimer Cloud?

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite |Exclaimer Cloud - Signatures for Exchange

Query

You want to create a Rich Text or Plain Text signature in Exclaimer Cloud - but, you cannot do so.

Answer

When using Exclaimer Cloud, all emails that have a signature applied are converted to HTML format.

This is behaviour by design.