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Adding Cc, Bcc, Subject and Body to mailto: hyperlinks

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite |Exclaimer Cloud - Signatures for Exchange

Scenario

You would like to add additional information to your mailto: hyperlinks. For example, you need to Cc another email address and require a subject line to be added at the same time.

Resolution

You can:

Adding a Cc, Bcc or Subject

To add only a Cc, Bcc or Subject, follow the steps below:

  1. Insert your hyperlink into the signature template.

  2. Add your mailto: prefix followed by the primary mailing address, or use the {Email} field within the product.

  3. Add a ? at the end of the mailing address followed by one of these prefixes:

    - cc: Includes a Carbon copy (Cc) mailing address.

    - bcc: Includes a Blind carbon copy (Bcc) mailing address.

    - subject: Adds the text to the Subject field in the email.

    Note: If you are using a Subject with spaces, replace the spaces with "%20" as the hyperlink is in HTML.

    - body: Adds the text to the Body of the email.

    Note: When using the body, ensure you are using "%20" for spaces, you can also add returns in by using 2%0A".
  4. Follow these with a "=" and the address required.

    Example of mailto: with Cc

    mailto:karen.green@yourcompany.com?cc=peter.jones@yourcompany.com

     

Adding a Cc and Subject

To add a Cc and Subject, follow the steps below:

  1. As described above, add a Cc to your mailto: hyperlink.

  2. After the Cc add & (an Ampersand) followed by Subject=

  3. Insert your Subject line as required.

    Note: If you are using a Subject with spaces, replace the spaces with "%20" as the hyperlink is in HTML.

    Example mailto: with Cc and Subject message

    mailto:karen.green@yourcompany.com?cc=peter.jones@yourcompany.com&subject=Your%20first%20mailto