Skip to main content

How to add a subject to a Mailto link

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite |Exclaimer Cloud - Signatures for Exchange

Scenario

You would like a link in the signature template that if clicked by the recipient will send an email with a pre-defined subject line.

Resolution

To add a subject to a Mailto link:

  1. Insert the email field into your signature template.
    image2017-10-9_15-49-37.png

  2. Select the email field and click Add Hyperlink option.
    If the desired hyperlink if already present in the template, you can simply edit it.
    image2017-10-9_15-50-15.png

  3. Add the following code to the hyperlink and include what is required for the Subject line.
    mailto:{Email}?Subject=

    An example of a complete Hyperlink with a subject added.
    image2017-10-9_15-50-57.png
Warning: When writing your subject line, you will need to add spaces using the %20

Since URLs often contain characters outside the ASCII set, the URL has to be converted into a valid ASCII format.

URL encoding replaces unsafe ASCII characters with a "%" followed by two hexadecimal digits. URL encoding normally replaces a space with a plus (+) sign or with %20