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The Social Media Strip element

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

If you're not promoting your social nature through your email signatures, you are missing out on a great opportunity to get loads of new fans for free and introduce your customers to your Twitter feed, Facebook page, LinkedIn profile and RSS feeds.

By having social media links on all email signatures, you're offering your target market another avenue to continue your business relationships outside of traditional communication channels.

The Social Media Strip element is used to add multiple social media channels (icons and associated links) to a signature:

Once you drag and drop this element into your design, the setup options are displayed so you can customize your social media channels.

Note: If you prefer to add a single social media channel, you can use the Social Media Icon element instead of the strip (the Social Media Strip is actually a group of Social Media icon fields).

This article consists of the following sections:

Setting up Social Media Strip

Once you drag and drop this element into your design, the Social Media Strip window is displayed. You will notice that the placeholder settings are displayed for some of the most popular social media channels:

Each social media channel is presented with three pieces of information:

Icon Select the required icon from the drop-down list.
Link

Placeholder links are provided. If the required URL is the same for everyone in your organisation, you can just update the placeholder links with the required link.

However, if these accounts vary by user and the account details are stored in a user details field for your email service (example, Active Directory for Microsoft 365; Google Directory for G Suite), you can add this field to the URL.

To do this, position the cursor at the end of the URL (after the forward-slash) and type an open curly bracket.
For example https://www.facebook.com/{. This displays a list of all available attribute fields from which you can make a selection:

For further information about working with user attributes and social media icons, please see Setting up social media icons with attributes.
Alt A default 'alternate' text is provided for each entry. You can update this if required.

Within the Social Media Strip window, you can:

Note: You define properties for these fields once you've confirmed these settings and added the strip to your design.

Removing social media channel from the strip

To remove a social media channel from the strip:

  1. Click the cross icon against the social media icon you want to remove.
    Example:


    Note: It doesn't matter if you change your mind later about which channels to include. Once you've added a social media strip to a signature design, you can still remove individual fields at any time.

Adding a social media channel to the strip

To add more social media channels:

  1. Click the Add {Field} button:

    Another row is added to the existing row.  
  2. From Icon, select the required icon you want to display in your signature. 
    Example

  3. In Link, enter the URL link you want for the selected social media icon.

  4. In Alt, enter an alternate text you want to display against the icon in your signature. 
     
  5. Click OK to confirm the changes else click Cancel.

Choosing a layout

To choose how the icon will be displayed in your signature:

  1. Select Horizontal to display the social media icon horizontally in your email signature.
    By default, the social media strip is displayed with a Horizontal layout.
    Example:
  2. Select Verticle to display your social media icon vertically in your email signature.
    Example:
  3. Click OK to confirm the changes else click Cancel.

Group properties

Once you've confirmed the setup of your social media strip and added this element to your design, then the properties for the strip (that is, the group of social media icons) are displayed:

These properties define how all social media icons within the strip will look and behave. By default, all icons within this group will inherit these properties, but you can always select an individual field later, to define specific properties.
For more information on common group properties, see Groups and group properties.

Social media icon properties

Social media icon properties determine the appearance of icons within the strip:

Background Use this option to change the background colour of the icons.
For example:

Default:

Background set to black:
Foreground Use this option to change the foreground colour of the icons.
For example:

Default:

Foreground set to red:
Width/Height Use this option to change the size of the icons.
For example:

Default:

Width set to 40px:
Corner Radius

Increase or decrease the curve on the icon corners.
If the slider is set to the minimum setting, the icon is square:

If the slider is set to the maximum setting, the icon is round:

If the slider is somewhere in between (as per the default), the icon has rounded corners.
Show glass If this option is selected, icons are displayed with a glassy finish; if it is switched off, icons have a flat appearance.
For example:

Show glass switched on:

Show glass switched off:

 

Can I use my own social media icons?

A range of social media icons are available when you set up a social media strip. If you wish to use your own icons, you can do so by adding a series of images - using this method, you can add or link to your own icons.