Skip to main content

How to use Advanced Conditional Visibility

Zendesk API Admin
  • Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite

Scenario

This article explains how you can use the Conditional Visibility tool within Exclaimer Cloud to have more advanced conditions.
For example:

if($department = marketing){ if($jobtitle contains manager){ show 'Marketing Manager' banner } else { if($jobtitle DoesNotContain manager){ show 'Marketing' banner } }

In this example, we use two banners, one for the Marketing Manager and one for just Marketing.

Resolution

To use advanced conditional visibility options:

  1. Insert a custom 1x1 table, or a 1x2 table from the toolbar:
    mceclip0.png

  2. Insert both banners into this cell.
    mceclip1.png

  3. Select the table you have just inserted (by selecting the gold line around it).
    For more information, see What do the coloured borders mean in the Exclaimer Cloud signature designer?

  4. The Properties window is displayed. Select the Visibility option.
    mceclip2.png

  5. Set the Visible when option to Department > Equals > Marketing
    mceclip3.png

  6. Now, select the Marketing Manager banner and go to the Visibility option, and in Visibility when set: Jobtitle > Contains > Manager:
    mceclip4.png

  7. Select the Marketing banner and go to the Visibility option, and in Visibility when set: Jobtitle > Does not contain > Manager:
    mceclip5.png

  8. Click Save to save the changes made.

    NOTE: There may be occasions where multiple tables will need to be used, to set visibility settings on, especially if you want to use multiple If / Or statements to show images, text or even links and social media, and also have something in place if nothing else shows.
    Please do speak with our Template Services team or the Support team on how you can go about this - we'll be happy to help!