Relevant Products: Exclaimer Cloud - Signatures for Office 365
After the implementation of Exclaimer Cloud all messages are duplicated in the Journal Mailbox.
The Office 365 Journal Compliance Management Policy Rules are applied whenever a message is processed through 365.
Once routed and processed by Exclaimer Cloud your emails will be returned O365, the Compliance Management Rule is behaving as expected and keeping a copy of this message, before and after being processed by the third party routed through.
It may be possible to replace the Compliance Management Journal Rule with a Mail Flow Transport Rule, the required Transport Rule configuration varies with the solution used to Journal or Archive your emails. For further advise please raise a support ticket with us detailing the below;
- Journal or Archiving solution provider
- Current Journal Rule Configuration
- Screenshot of current Mail Flow Connectors
- Screenshot of current Mail Flow Rules