Relevant products: Exclaimer Cloud - Signatures for Office 365
Scenario
Emails sent from an internal user to another internal user do not receive a signature or are not routed to Exclaimer Cloud.
Cause
Undeliverable journal reports are being sent to an internal mailbox and this has a side-effect of causing some unexpected mail routing.
Resolution
The Microsoft Knowledge Base article below provides a solution for this problem:
https://support.microsoft.com/en-us/kb/2829319
In short, a dedicated mailbox must be specified as the recipient for Journal Report NDR messages. This is achieved using the command below:
Here, the <user@contoso.com> placeholder represents the email address of the user.
Microsoft recommends that the JournalingReportNdrTo recipient is set to an external email address, or that a dedicated mailbox is created, which has no transport or mailbox rules applied.
This solution applies even if message journaling is not enabled.