Relevant Product: Exclaimer Cloud - Signatures for G Suite
Scenario
You are using Exclaimer Cloud, and you need to obtain a message trace (typically for a support query, or for troubleshooting mail flow issues within G Suite).
Resolution
Please follow these steps described below to obtain a message trace, for Exclaimer Support:
- Login to your G Suite admin portal.
- Navigate to Reports > Audit > Email Log Search:
- Enter details for the message you are attempting to trace.
For example:
- Click Search.
- Select the required message from the search results list:
- Once the message is selected, the trace is opened.
For example:
- To expand these details, select the address at the bottom of the page.
- To download the details, click the below icon in the top right of the screen and select Download as CSV file (
).
You can attach the downloaded file to an email to Exclaimer Support, or when you open a support ticket.