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How to uninstall Exclaimer Cloud from your G Suite environment

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Exclaimer Support
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Relevant Products: Exclaimer Cloud - Signatures for G Suite

Scenario

You have been using Exclaimer Cloud - Signatures for G Suite, but now wish to remove this configuration from G Suite.

Resolution

Steps detailed here will stop Exclaimer Cloud - Signatures for G Suite (a) applying signatures server-side (G Suite) and (b) synchronizing signatures client-side (Gmail).

Note: This process does not remove existing signatures from Gmail, or restore any signatures that were present before Exclaimer Cloud - Signatures for G Suite was installed.

If you are sure that you wish to proceed, follow steps below (detailed in four stages):

Stage 1: Removing the Exclaimer Cloud app

1. Access the G Suite Admin Console: https://admin.google.com.

2. Select Apps:

img1.png

3. Select Marketplace apps:

img2.png

4. Select Exclaimer Cloud:

img3.png5. Click the Remove App ('trash') icon, in top right of the screen.

6. Follow on-screen instructions.

Note: It may take up to 48 hours for Google to replicate this change to all data centres. During this period, Exclaimer may still be able to access your data.

 

Stage 2: Removing the Exclaimer Cloud Content Compliance Policy

1. Access the G Suite Admin Console: https://admin.google.com.

2. Navigate to Apps > G Suite > Settings for Gmail > Advanced settings > General Settings > Compliance.

3. Locate the content compliance policy, related to Exclaimer Cloud:

img4.png

4. Select Delete to remove this policy.

5. Click SAVE at the bottom of the window, to confirm these changes:

img5.png

Note: It may take up to 1 hour for Google to apply these changes.

 

Stage 3: Removing the SMTP Relay Service

1. Access the G Suite Admin Console: https://admin.google.com.

2. Navigate to Apps > G Suite > Settings for Gmail > Advanced settings > General Settings > Routing.

3. Locate the SMTP relay service policy, related to Exclaimer Cloud:

img6.png

4. Select Delete to remove this policy.

5. Click SAVE at the bottom of the window, to confirm these changes:

img7.png

Note: It may take up to 1 hour for Google to apply these changes.

 

Stage 4: Removing the Exclaimer Cloud host

1. Access the G Suite Admin Console: https://admin.google.com.

2. Navigate to Apps > G Suite > Settings for Gmail > Advanced settings > Hosts.

3. Locate the Host related to Exclaimer Cloud:

img8.png

4. Select Delete to remove the required host (there is no confirmation step for this).

Note: It may take up to 1 hour for Google to apply these changes.

 


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