ExSync fails to update signatures and displays an error stating there was a problem while updating the user's signatures
Signatures are not applied to an email when forwarding multiple emails
Disabling Transport Layer Security (TLS) 1.0 or Secure Socket Layer (SSL) 3.0 causes Outlook Web App (OWA) signature deployment via Exchange Web Services (EWS) to fail
Limitations when configuring the deployment folder as a DFS Share
Hosted images are blocked in digitally signed emails
8004010f error when attempting to sync a signature using ExSync
ExSync.exe deployment is delayed when deployed via Group Policy logon script
Signature updates are not being deployed to users
Error: “No snap-ins have been registered for Windows PowerShell version” when launching the Exclaimer Signature Manager Outlook Edition console
Why can’t I apply different signatures for different recipients in Signature Manager Outlook Edition?

See more

ExSync fails to update signatures and displays an error stating there was a problem while updating the user's signatures

Exclaimer Support

19 April 2021 15:43
Updated

Relevant products: Signature Manager Outlook Edition

Scenario

ExSync fails to update the signatures and displays or logs the following error:

ERROR: "There was a general problem while updating the user's signatures and settings during the operation: 'Processing settings information 
<net-path><username>.zip"

Outlook may also freeze when clicking the Signature button.

Reason

This may be caused by the pre-installed Microsoft Desktop Apps being left on the PC and Office 2013 being installed afterwards.

Resolution

To resolve this issue where Outlook freezes when clicking on the Signature button and ExSync fails to update the signatures:

Uninstall the Microsoft Desktop Apps application.

Note: For more information, see Outlook freezes clicking the Signature button.