Relevant products: Signature Manager Outlook Edition
ExSync fails to update the signatures and displays or logs the following error:
Outlook may also freeze when clicking the Signature button.
This may be caused by the pre-installed Microsoft Desktop Apps being left on the PC and Office 2013 being installed afterwards.
To resolve this issue where Outlook freezes when clicking on the Signature button and ExSync fails to update the signatures:
- Uninstall the Microsoft Desktop Apps application.