Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite | Signature Manager Exchange Edition | Signature Manager Outlook Edition
Scenario
When sending an email, your signature is applied to the email and is received correctly. However, when the recipient replies to you, you notice that the images in the signature are no longer there and appear as attachments. They are also sometimes replaced with a tag similar to <image001.png>
Reason
Typically, this issue is caused when an iOS device (Apple iPhone or iPad) is being used to reply to an email. The mail client is designed to remove embedded images from the email and replace them with tags, such as '<image001.png>' and add the image as an attachment.
The tag implies that the image has been removed from the email.
Resolution
Unfortunately, as this issue is caused by the device/mail client being used, this is not something we are able to control.
However, you can stop this issue from occurring by using Web Hosted images.