How to configure an auto response for an alias address

Relevant Products: Auto Responder

Scenario

You want to configure an auto response for when someone sends an email to an alias address of a user.

Resolution

As alias addresses are resolved to the Primary SMTP address by Exchange before Auto Responder processes the email, the policy conditions need to be configured in a particular way to ensure that the Auto Responder Policy works as expected:

1. Specify the condition "One or more message headers contains specific words or character sequences":
   
   
   
2. Type "To" in the Header box and specify the alias address in the Value box:
   
   
   
3. Click ok.
4. Save your changes.