Relevant Products: Exclaimer Cloud - Signatures for Office 365 | Exclaimer Cloud - Signatures for G Suite | Signature Manager Exchange Edition | Signature Manager Outlook Edition | Signature Manager Office 365 Edition
You have created your email signature template and have begun testing, however, you have noticed a couple of issues with the design on mobile devices where the signature appears very small.
This issue can be caused by a number of different reasons, we have provided a list of the most commonly known causes below.
- The width of the signature template is much wider than the device screen size (Exclaimer Cloud & On Premise)
- Text Box in the signature template has not been set to wrap and causes the width of the signature to be larger than the device size. (Exclaimer Cloud only)
The width of the signature template is much wider than the devices screen size (Exclaimer Cloud & On Premise)
When creating your signature template, keep in mind the width of the signature itself. We recommend that your signature template should not exceed more than 600px. However, this may still be too wide for some devices and it is suggested to keep the signature at around 400-500px wide as the optimal size for mobile devices.
Text Box in the signature template has not been set to wrap and causes the width of the signature to be larger than the device size. (Exclaimer Cloud only)
This is normally caused by a text box that does not have the Text Wrapping set to Wrap for example, your Legal Disclaimer is typically the largest amount of text within the email signature, ensure that this text has a text wrapping of wrap enabled. See below for instructions on how to check this:
- Select the Text Box
- In the window that appears, scroll to the bottom and locate the Text Wrapping option
- Ensure this is set to Wrap
If the resolutions above do not correct the issue you are having, please contact our Signature Design Team by raising a support ticket online.