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The Office 365 trace shows two entries for every message that has a signature appended

Becky Dunne

19 November 2018 17:35
Updated

Relevant Products: Exclaimer Cloud - Signatures for Office 365

When performing a message trace in Office 365, you notice a duplicate entry for all messages that have had a signature appended.

This is expected behaviour when using Exclaimer Cloud. The first message trace entry shows the message being routed to Exclaimer Cloud. The second message trace entry shows the message returning from Exclaimer Cloud, to Office 365 for delivery.