If you are raising a ticket with Exclaimer Support, it is important to have your Subscription ID ready. The Subscription ID helps the Support team identify your subscription and resolve your issue quickly.
Follow the steps below to locate your Subscription ID:
- Log in to the Exclaimer Cloud portal (portal.exclaimer.com) with your Administrator or Owner account.
- Click Manage against the subscription whose subscription ID you wish to locate.
Example:
- Under the Subscription details section, the ID field displays the subscription ID.
Copy this value and paste it on the Exclaimer Support ticket.
Example:
NOTE:
If the Exclaimer Cloud subscription has been purchased from a reseller or distributor then you will see two IDs: Exclaimer ID and the distributor ID.
In most cases, the support ticket should be raised directly with the distributor. Please contact your subscription owner to confirm your support contract.
If the Exclaimer Cloud subscription has been purchased from a reseller or distributor then you will see two IDs: Exclaimer ID and the distributor ID.
In most cases, the support ticket should be raised directly with the distributor. Please contact your subscription owner to confirm your support contract.