Relevant Product: Mail Archiver
The current Release Number for this product is: 4.0
System Requirements: Mail Archiver Console and Web Server
|Hardware||Minimum Requirements||Recommended Requirements|
|CPU||x64 architecture-based computer. Intel Itanium family IA64
processor are not supported.
|x64 architecture-based computer.
Intel Itanium family IA64 processor are not supported.
|Memory||4GB||8GB / 16GB for Small Business Server|
|Screen Resolution||1024 x 768 pixels||1280 x 1024 or higher|
|Operating Systems||Windows Server 2008 x64 (including all service pack levels)
Windows Server 2008 R2 x64 (including all service pack levels)
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Windows Small Business Server 2008
Windows Small Business Server 2011
Windows 7 x64 Service Pack 1 and above
Windows 8 x64
Windows 8.1 x64
Windows 10 x64
|Exchange Server||Microsoft Exchange Server 2010 RTM and above
Microsoft Exchange Server 2013 RTM and above
Microsoft Exchange Server 2016 RTM and above
Microsoft Exchange Server 2019 RTM and above
|Microsoft .Net Framework||Microsoft .Net Framework 4.5.2 or above|
The following software is required for Exclaimer Mail Archiver. These components will be
installed via the Setup program if not present on the system at the time of installation.
|Software (Prerequisites)||Minimum Requirements|
|Microsoft IIS||Internet Information Services 7 and above|
Note: Desktop operating systems (Windows 7, Windows 8 and Windows 10) have a maximum of 10 concurrent connections for IIS.
System Requirements: Batch Importer (Exchange Mailboxes)
The Batch Importer requires a MAPI provider in order to import Exchange Mailboxes.
Please install the MAPI provider for your version of Exchange from the table below.
Note: If you have multiple versions of Microsoft Exchange in your organization use the lowest
version currently deployed. Once you have installed an appropriate MAPI client you will need to
restart the computer before you can use Batch Importer.
|MAPI Provider||Exchange 2007||Exchange 2010||Exchange 2013||Exchange 2016|
|Outlook 2007 x86||✔||✔|
|Outlook 2010 x86||✔||✔|
|Outlook 2013 x86||✔||✔||✔|
|Outlook 2016 x86||✔|
* Minimum May 2013 release of MAPI CDO 1.2.1 version 6.5.8320 and above.
Columns Without 2003 support and With 2003 support are related to the answer given
when Microsoft Exchange was first installed (or upgraded from Exchange 2003 or lower) in
One of the questions asked during Setup is Do you have any computers running Outlook
2003 and earlier or Entourage in your organization? Your answer to this question changes
the MAPI providers that can be supported in your organization. If you are unsure of your
answer to this question, follow instructions in sections below.
Check by using Microsoft Outlook
1. On any provider computer in your organization open Microsoft Outlook.
2. Click the Folder icon in the bottom left of the window. (You may have to select More…
or … depending on the version of Microsoft Outlook you are using).
3. The list of folders updates. If the list includes Public Folders, then you have 2003
Check by using the Exchange Management Shell on your Microsoft Exchange server
1. Click Start > All Programs > Microsoft Exchange Server > Exchange Management
Shell. (For Windows Server 2012 and 2012 R2 point your mouse to the upper-right
corner of the screen, moving the mouse pointer down, and then clicking Search from
the charm menu. Type Exchange Management Shell in the search and press return.
When displayed, click Exchange Management Shell from the search results.)
2. The Exchange Management Shell loads.
3. Enter the command below and press ENTER:
4. If you are returned a number greater than zero, you have 2003 support.
5. Close the Exchange Management Shell.
Configuring Outlook 2016 as Your MAPI Provider for Exchange 2016
To configure Outlook 2016 as your MAPI provider for Exchange 2016, follow the
Note: The 64-bit version of Outlook 2016 is not supported as a MAPI provider for the Mail Archiver
1. Configure the Exchange Mailbox Access service account in Mail Archiver.
2. Install Outlook 2016 32-bit on to the server with Mail Archiver installed.
3. Log on to the Mail Archiver server using the account configured for the Exchange
Mailbox Access service. By default, this would be ExclaimerEMA.
Alternatively, you can run Outlook using Run as different user, then enter the
username and password for the Exchange Mailbox Access service account.
4. Create an Outlook profile, and make note of the profile name (by default, this will be
5. Enter account details for the Exchange Mailbox Access service account:
6. Click Next, select Change account settings, and click Next again:
7. Uncheck Use Cached Exchange Mode for the new mail profile, and click Finish:
8. Close Outlook.
9. Next, you need to add a System Variable on the server with Mail Archiver installed.
a. Log on to the server with Mail Archiver installed using an account with administrator
b. Open the Control Panel and click System.
c. Click Advanced System Settings on the left side:
d. On the System Properties Advanced tab, click Environment Variables…
e. Under System variables, click New…
f. Add a new variable with the name EXMAPI_PROFILE (all uppercase):
g. Enter the name of the Outlook profile (created in step 3 above) under Variable value: (this
is case sensitive).
h. Click OK, OK and OK again to save the new system variable.
Once complete you will be able to import emails from the mailboxes on your Exchange 2016 server, using Mail Archiver’s Batch Importer.
Downloading Exclaimer Mail Archiver
Please refer to the following link on the Exclaimer website:
Installing Exclaimer Mail Archiver
Download the ‘Mail Archiver’ installation file ‘setup.exe’ and run on one of the supported
operating systems listed under the Software heading in the System Requirements section.
An MSI is available from support by raising a ticket with our support team https://www.exclaimer.com/support/raise-ticket.
Uninstalling Exclaimer Mail Archiver
Uninstall can be achieved via the setup.exe or MSI for the currently installed version of Mail
Archiver, or via Programs and Features in your operating system.
Configuration files are located in \ProgramData\Exclaimer Ltd\Mail Archiver and these
are not removed as part of the uninstall process.
The uninstall process does not lose any of your configuration or settings however, as a backup precaution you may wish to export your configuration, as summarised below:
1. Open the Exclaimer Console.
2. Select the ‘Exclaimer’ node.
3. Open the ‘Action’ menu.
4. Select ‘Export Configuration...’
5. Select a location and filename for the export.
6. Press Save.
Note: This exports all your settings and licensing data only. Your archived data will not be exported.
Upgrading Exclaimer Mail Archiver
Upgrading can be achieved by following the steps above to uninstall the current version
and then install the new version. Journal rules will not be disabled; messages will still be
delivered to the Journal Mailbox. Journal Mailbox Importers will continue to archive
messages once the installation of the new version has been completed.
• Outlook 2016 x86 was not recognised as a MAPI provider on Exchange 2016 servers.
• Problem: Issues loading Mail Archiver Outlook Add-in when after installing following
Windows updates: KB4011162 and KB4011178.
Resolution: The Outlook registry key "EnableRoamingFolderHomepages" is added
during the Outlook Add-in installation.
• Ability to delete archived emails from Mail Archiver console.
• Made the use of an existing account for Exchange Journal Account the preferred
option in Mail Archiver First Use Wizard.