WARNING!
From 30 June 2021, the following On-Premise products will no longer be available for purchase:
- Exclaimer Auto Responder
- Exclaimer Email Alias Manager for Exchange
- Exclaimer Mail Archiver
For any further questions, please contact the Exclaimer Sales team.
Scenario
During regular import operations, certain message types are not imported or message types that are not required are imported.
Resolution
Adding Message Types
- Navigate to C:\ProgramData\Exclaimer Ltd\Mail Archiver\Configs.
- Open ImportMessageWhitelist.config.
- Scroll to the bottom of the list and add the message type by entering it into the file between MessageClass tags.
- Save and close the ImportMessageWhitelist.config file
Retrying messages of that type will now result in them being archived.
Removing Message Types
- Navigate to C:\ProgramData\Exclaimer Ltd\Mail Archiver\Configs.
- Open ImportMessageWhitelist.config.
- Find the message type you wish to remove and delete it.
- Save and close the ImportMessageWhitelist.config file.