WARNING!
From 30 June 2021, the following On-Premise products will no longer be available for purchase:
- Exclaimer Auto Responder
- Exclaimer Email Alias Manager for Exchange
- Exclaimer Mail Archiver
For any further questions, please contact the Exclaimer Sales team.
Scenario
You have installed and configured Exclaimer Mail Archiver, but when attempting to use Web Search you are having issues similar to this:
ERROR:
Server Error in '/' Application. Could not load file or assembly 'Exclaimer.Capabilities.StoreRules.MailArchiver, Version=3.3.60513.0, Culture=neutral, PublicKeyToken=1123eb20e0421193' or one of its dependencies. An attempt was made to load a program with an incorrect format. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.BadImageFormatException: Could not load file or assembly 'Exclaimer.Capabilities.StoreRules.MailArchiver, Version=3.3.60513.0, Culture=neutral, PublicKeyToken=1123eb20e0421193' or one of its dependencies. An attempt was made to load a program with an incorrect format. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Server Error in '/' Application. Could not load file or assembly 'Exclaimer.Capabilities.StoreRules.MailArchiver, Version=3.3.60513.0, Culture=neutral, PublicKeyToken=1123eb20e0421193' or one of its dependencies. An attempt was made to load a program with an incorrect format. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.BadImageFormatException: Could not load file or assembly 'Exclaimer.Capabilities.StoreRules.MailArchiver, Version=3.3.60513.0, Culture=neutral, PublicKeyToken=1123eb20e0421193' or one of its dependencies. An attempt was made to load a program with an incorrect format. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Reason
You may be having this issue because the username might not be correct. Assuming the entered password is correct, please check the username you are signing in with.
In most scenarios, you will only require the username. If this doesn't work, try domain\username or UserPrincipalName.
Resolution
To resolve this issue, you can disable the 32-bit applications in the Internet Information Services (IIS).
Caution: The below steps work in the Internet Information Services (IIS) 7 and 10.
Follow these steps to disable the 32-bit applications in the IIS:
- Click the Start menu and type IIS to open the Internet Information Services (IIS) Manager.
- Open the server in the console and from the left-hand tree, select Application Pools:
- From the centre-pane, right-click Exclaimer Mail Archiver App Pool (Application Pool) and select Advanced Settings. The Advanced Settings window is displayed.
- In Enable 32-Bit Applications, double-click on the True option and c
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Exclaimer Mail Archiver App Pool (Application Pool) and select R
