Relevant Products: Mail Utilities
The disclaimer is placed at the bottom of the message when replying to or forwarding a message when using Entourage, an iPhone or Gmail.
Mail Utilities uses a reply separator to determine where disclaimers should be placed.
Entourage, iPhones and Gmail use a reply separator that is set on the date, time and the sender of the original message, as shown in the example below:
This reply separator is not static and will always change; therefore Mail Utilities can not recognise it.
Entourage and Gmail
This issue can be resolved by adding a reply separator that Mail Utilities can recognise.
You need to add this to:
The signature for replies and forwards section of Entourage
The signature section of Gmail
We recommend using the following reply separator:
You can also add the Entourage forwarded message reply separator into Mail Utilities.
To do this:
Open the Exclaimer Mail Utilities control panel
Click on Set up from the menu on the left
Click on the Advanced button in the bottom right of the Set up page
Click on the Identifiers tab
In the Reply Separators section add the following reply separator:
Note: There must be a semi colon and a space before the new entry, like so:
The iPhone does not differentiate between signatures for new messages, replies or forwards - it just has one generic signature section.
Therefore, we recommend adding a line of ten underscores to the signature for all messages. This ensures that the signature/disclaimer is applied in the correct location, as the line of ten underscores is a recognised reply separator in Mail Utilities.