Relevant Product: Mail Archiver
When loading the login page for the search website, Exclaimer Mail Archiver attempts to automatically detect the browser being used and whether it supports the Rich search. If the browser appears to not support the required features then the user will be forced to use the Light search to provide the best user experience.
Exclaimer Mail Archiver has two different search interfaces:
Rich - This includes multiple search criteria, restore to the mailbox and other advanced features utilizing AJAX and other web technologies.
Light - A scaled-back version. This includes the same powerful search but with features optimized for browsers that don't use AJAX or scripting.
In some scenarios, Exclaimer Mail Archiver may falsely identify the features available in the browser and incorrectly force the user to use the Light search.
For example, you may have security restrictions in place for your environment to prevent browser detection (sometimes called browser 'sniffing'). For this reason, there is an override to 'force' the Rich search to be used.
Caution: Exclaimer Support will not be able to assist you if some features of the Rich Search are unavailable or function incorrectly when you override.
Steps to force the Rich search to be used:
- Append this override command to the address bar to allow you to use the Rich search on a browser that Exclaimer Mail Archiver identifies as not supporting the Rich search:
We recommend: If the above does not help, then check your Antivirus software.
In some environments, switching off the web protection feature, or adding an exception for the Mail Archiver web page, enables the rich search.