Font formatting is ignored when the signature is viewed in iOS devices

Relevant Products: Signature Manager Exchange Edition

Scenario

When viewing an email on a iOS device, the font formatting of the signature is not the same as specified in the Exclaimer editor when the signature was created.

Cause

Some mobile devices and email clients will recognize content in the message body such as a telephone number, postal address, email address, website etc and convert them into a hyperlink to provide a better end user experience. The default colour of a hyperlink is blue and underlined.

Resolution

To customize the hyperlink formatting, follow the instructions below:

1. Click on Fields > Dynamic Content > Custom Hyperlink:

2. In the Address Bar, remove the current text and type “tel:” and add your field you require e.g.

3. Click OK.

4. Left click on the field

5. On the right hand side in the console change Underline to False and change Font Color to your desired color.