Relevant Product: Signature Manager Exchange Edition
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
Scenario
You have successfully installed and configured Exclaimer Signature Manager Exchange Edition and signatures are appended to the messages successfully.
But, you notice that after installing and configuring the Exclaimer Template Editor to publish template changes to the server, signatures are no longer appended.
An error similar to this is logged in the Exclaimer event log when the message is being processed:
ERROR: Unable to load template: C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Template Library1\f3c65ed4-037c-43ce-830a-d837f5b36c2d.zip Information: System.InvalidOperationException: Unable to load template: C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Template Library1\f3c65ed4-037c-43ce-830a-d837f5b36c2d.zip ---> Exclaimer.Compression.FileSystem.ItemDoesNotExistException: Cannot perform the requested operation on an item that does not exist. Type: Exclaimer.Compression.Zip.ZippedFile FullName: \v001\HtmlFields.xml at Exclaimer.Compression.FileSystem.AbstractFile.OpenRead(FileSystemEvents events, Object userData, FileShare share) at Exclaimer.Data.Templates.TemplateStorageProvider.UpgradeHtmlPart() at Exclaimer.Data.Templates.Template.get_HtmlPart() --- End of inner exception stack trace --- at Exclaimer.Data.Templates.Template.get_HtmlPart() at Exclaimer.Data.Templates.RenderedImprint.set_Template(Template value) at Exclaimer.Connectors.MailRules.Disclaimers.Workhorse.CreateImprint(Template template, IEnvelope envelope, Action`1 imprintIntializer) at Exclaimer.Messaging.TemplateIntegration.DisclaimerWorkhorse`1.ApplyDisclaimer(IEnvelope envelope, IMessage outputMessage, Action`1 imprintIntializer, Boolean dontAddIfPresent) at Exclaimer.Connectors.MailRules.Disclaimers.Implementation.ApplySubmittedPolicy(PipelineSubmittedMessage message, SubmittedMessageEventArgs args) at Exclaimer.Connectors.MailRules.Implementation.ApplyPolicy(CapabilityImplementation capabilityImplementation, PipelineOperand operand, PipelineSubmissionArgs args) at Exclaimer.PolicyProcessingEngine.Pipeline.ProcessingPipeline.ApplyPolicy(PolicyImplementation policyImplementation, PipelineOperand operand, PipelineSubmissionArgs args) at Exclaimer.PolicyProcessingEngine.Pipeline.ProcessingPipeline.ProcessPolicy(PolicyImplementation policyImplementation, PipelineOperand operand, PipelineSubmissionArgs args) at Exclaimer.PolicyProcessingEngine.Pipeline.ProcessingPipeline.Process(PipelineOperand operand, PolicyImplementation startPoint, PipelineSubmissionArgs args)
Reason
The issue occurs because the NETWORK SERVICE account permission is incorrect or has been removed from the C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Template Library1 directory.
Resolution
To resolve the issue:
You can do any one of the following:
- Either grant the NETWORK SERVICE account full access to the C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Template Library1 directory:
- Or enable inheritable permissions from the parent folder.
To do this: Tick Include inheritable permissions from this object’s parent option in the folder properties.
Afterwards, restart the Exclaimer Signature Manager Exchange Edition Configuration Service from the Window Services Management console (services.msc).
