Relevant Products: Signature Manager Exchange Edition | Signature Manager Outlook Edition | Signature Manager Office 365 Edition | Mail Disclaimers
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
Scenario
You have inserted the field {Mobile} into your signature design and enabled the feature Hide if blank. When the signature is appended to an email, a blank space is displayed for users who do not have a mobile number specified in Active Directory.
Resolution
To avoid blank spaces appearing in email signature when Hide if blank is enabled on the field, follow the instructions below:
1. Open the signature template in the Exclaimer editor:
2. Move the {Mobile} field onto the same line as the field above it:
In this example, the {Mobile} field has been moved on the same line as the {Email} field.
3. Click on the {Mobile} field to display the field properties on the right hand side of the editor.
4. Click the drop down arrow In the Prefix column of the {Mobile) or in the Suffix column of the {Field} in front, add a single return line by pressing Enter
5. Click Save & Close in the top left hand corner.
The result will be that only users who have a mobile number specified in Active Directory, the Mobile number will appear below the email address. User without a mobile number will not show a blank space in the email signature.
The same solution works in the Rich Text and Plan Text versions of the signature also.