Relevant Products: Signature Manager Exchange Edition | Signature Manager Outlook Edition
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
Scenario
You have installed and configured any of the Exclaimer signature family products. You notice on some emails that the signature appended to the email is displayed as:
Reason
The most common cause of this issue is when you have only configured the HTML template in the editor.
Resolution
Each signature template should be defined with Rich Text and Plain Text variations, as well as HTML.
To do this, follow the steps below:
- Open the Exclaimer console.
- Select the required template.
- Open the template editor.
- Above the save and close icon, you will see Rich Text and Plain Text tabs. Click on each tab to add signature content for that format.
Note: Rich Text and Plain Text formats have certain limitations – template editor options available to you will change accordingly.
- Click save and close to save changes.
For further information on template formats, see: