Relevant Products: Signature Manager Exchange Edition | Signature Manager Outlook Edition | Signature Manager Office 365 Edition | Mail Disclaimers | Signature Manager
Scenario
When you receive a message that includes HTML content (such as a signature) on an iPhone, it is displayed in Plain Text format.
Reason
In most scenarios, if you receive a message in Plain Text format then there is an issue with iOS or your email settings.
Note: For more information, see How to fix an iPhone or iPad that won't download emails.
Resolution
To resolve this issue:
- Click on the notification at the top of the message to download the full message:
