Relevant Product: Signature Manager Exchange Edition
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
You have composed and sent an email in HTML format. The recipient received the message in Plain Text format with none of the images or text decoration displayed.
There can be various reasons for this behaviour. Most commonly, this issue occurs if the Remote Domain configuration settings specified on the Microsoft Exchange server are incorrectly configured.
To view the current Remote Domain configuration:
- Run this command:
- If the ContentType property is specified as MimeText, this is likely to result in the undesired behaviour of the message format being converted.
- The ContentType property should be configured as either MimeHtmlText or MimeHtml.
MimeHtml will enforce HTML format.
MimeHtmlText will allow the receiving email client to decide the best format to display the message.
To correctly configure the Remote Domain settings:
- On the Microsoft Exchange server, launch the Exchange Management Shell (EMS).
- To change the ContentType property, run this command:
- The 'identity <name>' should be populated with the name of the remote domain specified on the Microsoft Exchange Server. By default this is *.