Relevant Product: Signature Manager Exchange Edition
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
Scenario
You are required to amend the signature that is appending to the email messages. When you try and open the signature template to edit the following error is displayed on the screen:
ERROR: Unable to open [Template Name]. Template is currently being edited by [DOMAIN\USER] on [COMPUTER NAME]
Resolution
To resolve this problem:
- Navigate to the template library folder (default C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Template Library1).
- Locate the file with a .lock extension.
- Delete or move the file from the template library directory.