Relevant Product: Signature Manager Exchange Edition
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
You want to install the latest Microsoft Exchange Server service pack on the Microsoft Exchange Server, but the installation fails due to open files caused by the Microsoft Exchange Transport service being started.
Exclaimer services are dependent upon the Microsoft Exchange Transport service, so when you stop the Microsoft Exchange Transport service, Exclaimer services are also stopped. This causes the service pack upgrade to fail as it cannot start the Microsoft Exchange Transport service without also starting Exclaimer services.
To resolve this issue, we recommend:
- Un-install Exclaimer Mail Disclaimers / Signature Manager Exchange Edition prior to the Microsoft Exchange Server service pack upgrade.
This removes the core application and the link to the Transport Service that is causing the issue.
All licensing and configuration data will remain in place during this process.
- Re-install the product once the upgrade is complete. This will re-use the config data that is already present on the server.