Relevant Product: Signature Manager Exchange Edition
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
Scenario
You want to install the latest Microsoft Exchange Server service pack on the Microsoft Exchange Server, but the installation fails due to open files caused by the Microsoft Exchange Transport service being started.
Reason
Exclaimer services are dependent upon the Microsoft Exchange Transport service, so when you stop the Microsoft Exchange Transport service, Exclaimer services are also stopped. This causes the service pack upgrade to fail as it cannot start the Microsoft Exchange Transport service without also starting Exclaimer services.
Resolution
1. Un-install Exclaimer Mail Disclaimers / Signature Manager Exchange Edition prior to the Microsoft Exchange server service pack upgrade.
2. Re-install the product once the upgrade is complete.
The entire configuration and license are retained during this process and no reboot is required.