Relevant Product: Signature Manager Exchange Edition
Scenario
You are installing Exclaimer Signature Manager Exchange Edition but the installation fails with an error, reporting that the Microsoft Exchange Transport Service cannot be started.
An error similar to this is also visible in the Windows Event Viewer:
ERROR: Faulting application name: edgetransport.exe, version: 14.3.279.2, time stamp: 0x5654c36f Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a89c Exception code: 0xe053534f Fault offset: 0x000000000001a06d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 Faulting package full name: %14 Faulting package-relative application ID: %15
Reason
This issue occurs when the server uses Kaspersky Anti Spam and the version is out of date.
Resolution
To resolve this issue:
- Install the latest version of Kaspersky Anti-Spam, then
- Install Exclaimer Signature Manager Exchange Edition.