Relevant Products: Mail Disclaimers
To avoid empty Active Directory (AD) fields appearing in your Exclaimer Mail Disclaimers, formatted email disclaimer, signature, and so on you can add a Conditional Field.
For example, you may want to include a mobile telephone number field in your organization’s email messages from your AD users. Some of your AD users don’t have a work mobile telephone number so you want them to default to their telephone number field instead.
To resolve this:
- In the Disclaimer editor, select Fields, click Advanced then select Conditional Field to insert a conditional field.
- On the right-hand side Properties pane, set the If property to Mobile.
This is the Active Directory field whose content you will want to test.
- Click on the ellipses against the Then property.
This is the data that will be output if the field being tested is not blank.
- Enter Mobile: and from the Fields dropdown add the Mobile field.
- Select OK to close the Then editor.
- Click on the ellipses against the Else property.
This is the data that will be output if the field being tested is blank.
- Enter Office: and from the Fields dropdown add the Telephone number field.
- Select OK to close the Else editor.
Your Conditional Field should now be setup.
- Click Preview.
For users with a work mobile telephone number, the work mobile number will be displayed, but for users that don't have a work mobile telephone number, the standard telephone number will be displayed.