Relevant Product: Signature Manager Office 365 Edition
WARNING! Signature Manager Office 365 Edition has reached its end support - Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Signature Manager Office 365 Edition.
Please contact the Exclaimer Sales team to discuss your requirements for an upgrade to Exclaimer Cloud - Signatures for Office 365.
Scenario
You have enabled multi-factor authentication (MFA) for your Microsoft 365 account and now you are having issues with authentication in the Outlook Signature Update Agent.
Reason
Due to the authentication methods used by the Outlook Signature Update Agent, we are unable to authenticate the account using multi-factor authentication.
Resolution
To resolve this issue:
- You will need to use an app password and authenticate the Outlook Signature Update Agent with this password when prompted.
Note: For more information, see this article from Microsoft on how to Create an app password for Microsoft 365.
Caution: This needs to be set up for each user.