How to remove 'Noreply_skype’ mailboxes? – Exclaimer Cloud

Scenario

You have configured Exclaimer Cloud, and at the time of billing or renewal, you notice that some 'Noreply_skype’ emails are imprinted with signatures - this obviously has a direct effect on how much you are billed for.

Reason

By default, once the server-side setup has been completed, the emails for 'all users' are routed to Exclaimer Cloud for processing.

However, you can restrict which emails get routed to the Exclaimer Cloud servers.

Resolution

To reduce billable traffic, you only route emails to the Exclaimer Cloud servers for those users who need a signature.

To restrict which user's emails are routed to the Exclaimer Cloud servers, you need to modify the mail flow rule in Exchange Online.

To modify the mail flow rule:

NOTE: The screens displayed below are taken from the Classic Exchange Admin center.

Log on to the Office 365 Portal as a Global Administrator.
Open the admin center.
Click All admin centers, then select Exchange.
Select mail flow, then select the rules tab.
Edit the Identify messages to send to Exclaimer Cloud rule.
From the Except if drop-down list, select address includes any of these words:
In the specify words or phrases window, enter noreply_skype:
Click (Add) to add entered phrase as a condition.
Click OK to save the changes made.
The updated condition is added to the selected rule:
Click Save to save the changes made.

Alternate solution - use only if the above solution does not work

NOTE: The screens displayed below are taken from the Classic Exchange Admin center.

Log on to the Office 365 Portal as a Global Administrator.
Open the admin center.
Click All admin centers, then select Exchange.
Select mail flow, then select the rules tab.
Click the + button and select Create a new rule.

The new rule window is displayed.
Scroll down and select More options...
In Name, enter a name for the rule. Example: Prevent Skype VM from being sent to Exclaimer.
From the Apply this rule if... drop-down list, select A message header... then select matches these text patterns.
Click Enter text to set a condition.
The specify header name window is displayed.
In the space provided, enter X-AzureVoicemail-CallId. Click OK to close the window.
Now click the Enter text patterns link. The specify words or phrases window is displayed.
In the space provided, enter (\A[\w|\W]{1,50}). Click OK to close the window.
From the Do the following... drop-down list, select Modify the message properties... then select set a message header.
Now, set the action to match. For the message header set X-ExclaimerHostedSignatures-MessageProcessed, for value set True.
Click Save to save the rule.
Place this rule above the Identify messages to send to Exclaimer Cloud rule by using the arrow buttons on top.

WARNING! Any changes to the mail flow rule can take up to one hour to fully replicate in Microsoft 365.

If you experience any issues when trying to modify mail flow rules, contact our Support team, and we'll be happy to help.