Scenario:

Reply separators are used to identify where signatures/disclaimers are placed in messages.


When you install Exclaimer Signature Manager Exchange Edition, a set of standard reply separators is included. You can see these by selecting the Signature Policies branch in the exclaimer console and view the Settings tab:


Signature policies in Exclaimer Signature Manager Exchange Edition


Typically, these don’t need to be changed unless you wish to use custom separators (this can be achieved easily using Add and Edit options in the product).


However, as new technologies and mobile devices emerge, so new reply separators are identified and it is sometimes necessary for Exclaimer to issue an update. To make this process as simple as possible, we have released the Reply Separator Update Tool. This is a small program that should be downloaded and copied to the desktop of the machine where Exclaimer Signature Manager Exchange Edition is installed. Thereafter, it’s a one-click process to update reply separators, when required.


Downloading the Reply Separator Update tool:

Click here to download the Reply Separator Update Tool.


The download file is called Reply Updater.exe and it should be copied to the desktop of the machine on which Signature Manager Exchange Edition is installed.


Reply Separator Update Tool for Exclaimer Signature Manager Exchange Edition.


To exit, press any key.

Will my own custom reply separators be overwritten?

No. When the Reply Separator Update tool is run, we are only updating our standard reply separators. Any custom separators that exist for your system will not be affected.

What if we have multiple servers?

If you are running Exclaimer Signature Manager Exchange Edition with multiple servers, the Reply Separator Update tool will modify the Exclaimer configuration and trigger remote deployment to other servers, provided that the Remote Deployment feature is enabled.


Latest update information

The Reply Separator Update tool was updated with new separators in March 2017.

Signature Manager Exchange Edition Troubleshooting